During the summer of 2021 I organized & led a cross-platform Experience Audit of Zillow’s Search Experience.

The Problem

Over 50 unique versions. Impossible for users to habituate, and very costly to keep building uniquely from scratch.

Inconsistent formatting.

Numerous quality issues. This is just a taste of the issues found during the internal audit.

The Competition

Redfin

Realtor

Compass

The Solution

Flexible Property Card Family.

Anatomy.

Flexible architecture.

Updated Search Experience.

Updated Saved Homes Experience.

So much went into this project, drop me a line if you’d like to know more!